Refund policy

Return & Refund Policy – Heal Hearth

At Heal Hearth, we are committed to providing high-quality health and wellness products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

  • Products can be returned within 7 days of delivery.

  • Items must be unused, unopened, and in their original packaging.

  • Products that are opened, used, or damaged by the customer are not eligible for return.

2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:

  • Opened health supplements

  • Personal care or hygiene products

  • Any item marked as non-returnable at the time of purchase.

3. Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will arrange a replacement or full refund.

4. Refund Process

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed within 5–7 business days through the original payment method or bank transfer.

5. Return Shipping

  • Customers may be responsible for return shipping costs unless the product is defective or incorrect.

  • Shipping charges paid at the time of order are non-refundable.

6. Contact Us
For return or refund requests, please contact us:
Store Name: Heal Hearth
Email: mrudy060@gmail.com

We appreciate your trust in Heal Hearth and strive to ensure the best experience for your health and wellness journey.