Shipping policy

Here’s a detailed Shipping Policy for your Heal Hearth store, written professionally with the store name always bolded. This ensures customers clearly understand delivery timelines, responsibilities, and costs.

Shipping Policy – Heal Hearth

At Heal Hearth, we strive to deliver your health and wellness products safely, quickly, and reliably. Please read this Shipping Policy carefully to understand how we handle your orders.

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Heal Hearth will send you an email or WhatsApp confirmation once your order is processed and shipped.

2. Shipping Methods and Delivery Time

  • We partner with trusted courier services to deliver your products.

  • Estimated delivery times (may vary by location):

    • Local shipping: 2–5 business days

    • Regional shipping: 5–10 business days

    • International shipping: 10–20 business days (if applicable)

  • Delivery times are estimates and may be affected by factors beyond Heal Hearth’s control, such as courier delays, customs inspections, or extreme weather conditions.

3. Shipping Costs

  • Shipping charges are calculated at checkout based on your location and the size/weight of your order.

  • Free shipping offers, if available, will be indicated on the product page or during checkout.

  • Shipping costs paid at the time of purchase are non-refundable, except in cases of damaged or incorrect products.

4. Order Tracking

  • Once your order is shipped, Heal Hearth will provide a tracking number (if available) via email or WhatsApp.

  • Customers can use this tracking number to monitor their shipment through the courier’s website.

5. Shipping Address

  • Customers must provide an accurate and complete shipping address.

  • Heal Hearth is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

  • If a package is returned to us due to an incorrect address, the customer may need to cover additional shipping charges for reshipment.

6. Damaged or Lost Shipments

  • If your order is damaged during transit or lost, please contact Heal Hearth within 48 hours of delivery with photos and order details.

  • We will work with the courier to resolve the issue and arrange a replacement or refund.

7. International Shipping (if applicable)

  • International shipments may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.

  • Heal Hearth is not liable for delays or additional charges caused by customs or government regulations.

8. Contact Us
If you have any questions about shipping, delivery times, or tracking your order, please contact us:

Store Name: Heal Hearth
Email: mrudy060@gmail.com